The latest American Customer Satisfaction Index survey finds that Americans are dissatisfied with electronics and they want their electronics replaced or replaced more quickly.
The survey, conducted by a research firm, found that 41% of respondents said they are dissatisfied and the average replacement cost was $199, or $8,000.
This compares to an average price of $99 for a comparable new laptop.
“As consumer electronics companies become more expensive, people are more likely to want to replace or replace their devices,” said John W. White, senior vice president of research at the consulting firm L&M Consulting.
The report also found that the average American spends an average of $1,100 on their computer each year.
The new electronics are getting cheaper, too.
According to the report, the average price for a brand-new PC or tablet was $1.072 in 2015, down $1 from $1 a year earlier.
That’s a significant decline from the average of nearly $1 million in 2014.
But, the survey found that consumers have not changed their minds about purchasing electronics, and they still want to have a new one.
“There are still plenty of things we need to get fixed or replaced,” said White.
“That’s why consumers continue to want their gadgets replaced and the industry needs to step up its game,” he added.